Enhanced Care Needs – patient questionnaire

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Enhanced Care Needs – patient questionnaire

We want to ensure that our outpatient services offer the best possible experience for all our patients and their carers or families. We are committed to patient-led improvements, and your views are central to this. As a patient or carer with enhanced care needs, we want to understand your experience of our outpatient services, and the ways in which this can be improved. We would appreciate your help in completing a survey about your outpatient experience.

1. Who is completing the survey

Patient Carer Parent Other

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2. Which outpatient clinic did you attend?

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3. Have you been to that particular clinic before?

Yes No Not sure

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4. Did you receive a letter for your appointment?

Yes No

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5. Was it easy to find your way to the outpatients department?

Yes Could be improved No Don't know

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6. Do you regard yourself, the patient, to have additional support needs when you attend an outpatient appointment at the hospital?

Yes No Prefer not to say

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7. Were your additional support needs identified by the outpatient department?

Yes To some extent No

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8. Did the hospital staff provide additional support or adjustments?

Yes To some extent No Not applicable

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9. What additional support could the hospital provide when attending for an outpatient appointment?

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10. Were you involved in the decisions about your care and treatment?

Yes To some extent No I didn't want to be involved

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11. In future, how would you like your outpatient appointment, if a choice was available?

Face-to-face Telephone Mixture of both

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Thank you

Thank you for taking the time to share your experience