Parents or Guardian Feedback Survey - ESTH Paediatric and Neonatal Care

Thank you for taking the time to complete this short survey. Your feedback is important to us in order to help improve overall quality and services we provide to children and families under the care of Epsom and St Helier NHS Trust. This survey is designed for patients, parents, and caregivers to share their experienc-es. Responses are confidential and will be reviewed by our senior leadership team to support service improvement.

1. Please select the department you are providing feedback on?

2. Overall, how was your experience of our service?

Very good Good Neither good nor poor Poor Very poor Don't know

3. Please can you tell us why you gave these answers?

4000 characters remaining

	Yes	No	Comment
4. Did staff clearly explain your child’s/baby's treatment and care plan?
Notes:
5. Were your questions and concerns listened to and addressed?
Notes:
6. Did staff treat your child/baby with kindness and respect?
Notes:
7. Did you and your child (if appropriate) feel included in decisions about your child's/baby's care?
Notes:
8. Do you feel you and your child’s/baby's emotional needs were met throughout your treatment?
Notes:
9. Did the service provide comfort and reassurance during stressful times?
Notes:
10. Was the department/ward clean, safe, and child/baby friendly? (Community patients please miss this question and go to question 11)
Notes:
11. Did your child/baby have access to toys, books, or activities? (if applicable)
Notes:
12. Do you feel communication and availability of staff was responsive to your child’s/baby's needs?
Notes:
13. Were discharge/follow up instructions clear and easy to understand?
Notes:
14. Did you feel prepared to provide on-going care for your child/baby?
Notes:

4. Did staff clearly explain your child’s/baby's treatment and care plan?

Yes No

Comment

5. Were your questions and concerns listened to and addressed?

Yes No

Comment

6. Did staff treat your child/baby with kindness and respect?

Yes No

Comment

7. Did you and your child (if appropriate) feel included in decisions about your child's/baby's care?

Yes No

Comment

8. Do you feel you and your child’s/baby's emotional needs were met throughout your treatment?

Yes No

Comment

9. Did the service provide comfort and reassurance during stressful times?

Yes No

Comment

10. Was the department/ward clean, safe, and child/baby friendly? (Community patients please miss this question and go to question 11)

Yes No

Comment

11. Did your child/baby have access to toys, books, or activities? (if applicable)

Yes No

Comment

12. Do you feel communication and availability of staff was responsive to your child’s/baby's needs?

Yes No

Comment

13. Were discharge/follow up instructions clear and easy to understand?

Yes No

Comment

14. Did you feel prepared to provide on-going care for your child/baby?

Yes No

Comment

15. How long was your length of stay? (if applicable)

4000 characters remaining

16. Neonatal patients only - What gestation was your baby born at?

23 - 27 weeks 28 - 32 weeks 33 - 36 weeks 37 - 40+ weeks

17. Neonatal patients only - In which unit was your baby cared for ?

Neonatal Unit Transitional Care Unit

18. Is there anything else you would like to provide feedback or suggestions on to improve our service?

4000 characters remaining

Parents or Guardian Feedback Survey - ESTH Paediatric and Neonatal Care

1. Please select the department you are providing feedback on?

2. Overall, how was your experience of our service?

3. Please can you tell us why you gave these answers?

4. Did staff clearly explain your child’s/baby's treatment and care plan?

5. Were your questions and concerns listened to and addressed?

6. Did staff treat your child/baby with kindness and respect?

7. Did you and your child (if appropriate) feel included in decisions about your child's/baby's care?

8. Do you feel you and your child’s/baby's emotional needs were met throughout your treatment?

9. Did the service provide comfort and reassurance during stressful times?

10. Was the department/ward clean, safe, and child/baby friendly? (Community patients please miss this question and go to question 11)

11. Did your child/baby have access to toys, books, or activities? (if applicable)

12. Do you feel communication and availability of staff was responsive to your child’s/baby's needs?

13. Were discharge/follow up instructions clear and easy to understand?

14. Did you feel prepared to provide on-going care for your child/baby?

4. Did staff clearly explain your child’s/baby's treatment and care plan?

5. Were your questions and concerns listened to and addressed?

6. Did staff treat your child/baby with kindness and respect?

7. Did you and your child (if appropriate) feel included in decisions about your child's/baby's care?

8. Do you feel you and your child’s/baby's emotional needs were met throughout your treatment?

9. Did the service provide comfort and reassurance during stressful times?

10. Was the department/ward clean, safe, and child/baby friendly? (Community patients please miss this question and go to question 11)

11. Did your child/baby have access to toys, books, or activities? (if applicable)

12. Do you feel communication and availability of staff was responsive to your child’s/baby's needs?

13. Were discharge/follow up instructions clear and easy to understand?

14. Did you feel prepared to provide on-going care for your child/baby?

15. How long was your length of stay? (if applicable)

16. Neonatal patients only - What gestation was your baby born at?

17. Neonatal patients only - In which unit was your baby cared for ?

18. Is there anything else you would like to provide feedback or suggestions on to improve our service?

Submit