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Feedback for the Call 4 Concern Service

Thank you for taking the time to complete this survey. At University Hospital Southampton, we are continually looking to improve the services we offer our patients. This survey will ask you about the Call 4 Concern service. You can answer it whether or not you have used the service and your responses are anonymous.

1. While in hospital, did you contact the Call 4 Concern service?

2. If you called Call 4 Concern was it because you, or your cared for person, started to feel more poorly (clinically deteriorate)?

3. Were you satisfied with the person who answered your call to the Call 4 Concern service?

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4. What was the agreed course of action after you phoned the Call 4 Concern service?

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5. Were you satisfied with this agreed course of action after you called Call 4 Concern?

6. Were you satisfied with how long the response took when you called Call 4 Concern?

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7. Did the Call 4 Concern fact sheet have engaging colours and graphics?
8. Did the fact sheet help you understand the process you should follow before you used the Call 4 Concern service?
9. Did the fact sheet help you understand the process of using the Call 4 Concern service?
10. Did the fact sheet help you understand what would happen if you contacted the Call 4 Concern service?

7. Did the Call 4 Concern fact sheet have engaging colours and graphics?

8. Did the fact sheet help you understand the process you should follow before you used the Call 4 Concern service?

9. Did the fact sheet help you understand the process of using the Call 4 Concern service?

10. Did the fact sheet help you understand what would happen if you contacted the Call 4 Concern service?

11. How much do you agree with the following statement:

“The Call 4 Concern Service is a service that I feel is well explained in the posters/ factsheet I have seen and is a service I would use, if I felt worried or concerned about a clinical deterioration in myself or a loved one was not being adequately responded to by ward staff.”

12. Please share any other comments you may have about the Call 4 Concern service (whether you used it or not).

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Can we share your comment publicly (for example, on our website or printed material such as posters)?

Thank you for your time completing this survey.