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Emergency Department Survey

Your answers are confidential. We do not ask for your name or NHS number.

1. Thinking about your recent visit to the Emergency Department, overall how was your experience of our service?

2. What was good about your experience of care? and what could be improved?

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Can we share your comment publicly (for example, on our website or printed material such as posters)?

3. Do you feel staff treated you with kindness?

4. Did staff act when you asked for help or information?

5. Did staff explain things clearly?

6. We would like to ask you some more questions about your experience. Are you happy to continue?

7. Were you involved as much as you wanted to be in decisions about your care and treatment?

8. Were your family and/or carer involved in decisions as much as you wanted?

9. While you were waiting, were you able to get help from a member of staff?

10. Were you informed of how long you would need to wait?

11. Do you think the staff did everything they could to help control your pain?

12. Did we meet your communication and/or accessibility needs in a way that worked for you?

Thank you for your feedback. We have a few more questions. These are optional.

You can choose which ones to answer. This helps us learn about your experience. This helps us improve things for everyone.

13. What is your gender?

14. What age are you?

15. Is your gender the same as your sex registered at birth?

16. Do you consider yourself to have a disability or a long-term condition?

17. What is your ethnic group?