2. How quickly did you get through to a 111 health adviser?

The call was answered immediately after the 111 messages (within 1 minute) The call was answered after being held in a queue (over 1 minute) I hung up before talking to someone and tried again later Do not know / can not remember

3. When you got through to a 111 health adviser, what happened?

I was assessed only by the adviser who answered the telephone I was told that the 111 clinical adviser would call back I was transferred to a clinical adviser for further assessment Do not know / can not remember

4. At the end of the call what did 111 advise you to do or would organise?

111 arranged an ambulance response I should contact another health care professional myself e.g. (midwife, dentist) I should attend the A&E department or Urgent Treatment Centre I should visit a pharmacy 111 arranged for a telephone call back from another service (GP Surgery / Out of Hours GP / Dental service / Other healthcare service) I was told how to look after the problem myself without contacting another health service I should contact my GP or someone else at my usual general practice myself Other

5. How helpful was the advice given by the 111 service?

Very helpful Quite helpful Not very helpful Not helpful at all

6. How satisfied or dissatisfied were you with the way the 111 service handled the whole process?

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

7. If the NHS111 service had not been available, would you have contacted another service about your health problem? (please select one) Yes, I would have contacted:

My GP practice Pharmacist or Chemist An Urgent Treatment Centre Other 999 Ambulance service No, I would not have contacted anyone else Hospital Emergency Department (A&E) The question is not relevant because I did not call 111

8. If you would like to provide additional feedback to the 111 service or the call advisers that dealt with your call, please add your details below:

9. I am:

Female Male Intersex Non-binary I would prefer not to say Other

10. Does your gender identity match the sex you were assigned at birth?

Yes No I would prefer not to say Other

11. In which age group are you?

Replying on behalf of a child under 16 16 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65 to 74 75 to 84 85+ I would prefer not to say

12. I identify as:

Bisexual Gay man Gay woman/lesbian Heterosexual I would prefer not to say Other

13. Which of the following options best describes how you think of yourself?

Please type the first few letters... White British White Irish Any other white background Bangladeshi Chinese Indian Pakistani Any other Asian background Black Caribbean Black African Any other black background White and black Caribbean White and black African White and Asian Any other mixed background I would prefer not to say Other

14. What is your religion?

Buddhist Christian Hindu Jewish Muslim Sikh No religion I would prefer not to say Other

15. Do you consider yourself to have a disability or impairment? (select 'Other' and use the text box if you would like to specify)

Mobility difficulty Blind or partially sighted Deaf or hearing impaired Communication difficulty Learning disability Mental health condition Neurodivergent I do not have a disability I would prefer not to say Other